Innovative High Tech Solutions For Leading Edge Companies

Phone: +01 (602) 861-6984 | Fax: +01 (602) 794-6453 | [email protected] | [email protected]

Limited Warranty

 

Within 2 years of purchase, ICS will repair or replace, at our option, any defective product.  ICS will service the warranty for all standard products for the first year from the date of shipment. Please note: The 2-year  warranty may not apply to special promotion items. Please consult the factory for warranty verification.  The limited warranty is void if the product has been subjected to alteration, neglect, misuse, or abuse; if any  repairs have been attempted by anyone other than ICS or its authorized agent; or if the failure is caused by  accident, acts of God, or other causes beyond the control of ICS or the manufacturer. Neglect, misuse, and  abuse shall include any installation, operation, or maintenance of the product other than in accordance with the  user’s manual.  No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the  terms of this Limited Warranty in any manner whatsoever. ICS reserves the right to make changes or  improvements in any product without incurring any obligation to similarly alter products previously  purchased. 

 

Return Procedure

 

For any Guarantee or Limited Warranty return, please contact ICS Customer Service at 602-861-6984 or by  FAX at 602-588-9440 and obtain a Return Material Authorization (RMA) Number. All product(s) returned to  ICS for service or credit must be accompanied by a Return Material Authorization (RMA) Number. Freight  on all returned items must be prepaid by the customer who is responsible for any loss or damage caused by  common carrier in transit. Returns for Warranty must include a Failure Report for each unit, by serial  number(s), as well as a copy of the original invoice showing the date of purchase.  To reduce risk of damage, returns of product must be in an ICS shipping container. If the original container  has been lost or damaged, new shipping containers may be obtained from ICS Customer Service at a nominal  cost. ICS owns all parts removed from repaired products. ICS uses new and reconditioned parts made by  various manufacturers in performing warranty repairs and building replacement products. If ICS repairs or  replaces a product, its warranty term is not extended.  ICS will normally return your replacement or repaired items via Ground Service. Overnight delivery or  delivery via other carriers is available at an additional charge. Shipments not in compliance with this  Guarantee and Limited Warranty Return Policy will not be accepted by ICS.  Limitation of Liability  In no event shall ICS be liable for any defect in hardware, software, loss, or inadequacy of data of any kind, or  for any direct, indirect, incidental, or consequential damages in connection with or arising out of the  performance or use of any product furnished hereunder. ICS’s liability shall in no event exceed the purchase  price of the product purchased hereunder. The foregoing limitation of liability shall be equally applicable to  any service provided by ICS or its authorized agent. Some sales items and customized systems are not subject  to the guarantee and limited warranty. However in these instances, any deviations will be disclosed prior to  sales and noted in the original invoice. ICS reserves the right to refuse returns or credits on software or  special order items.